Brisbane Appliance Rentals
Brisbane Appliance Rentals
Effective Date: 18 March 2026 | Governing Law: Queensland, Australia
By completing the payment process and accepting these Terms & Conditions ("Agreement"), you ("the Renter") enter into a legally binding rental agreement with Brisbane Appliance Rentals ABN 29 667 090 888 ("the Company", "we", "us", "our") for the hire of household appliances as specified in your order.
1.1. This is a rental agreement only. The appliance(s) remain the sole property of Brisbane Appliance Rentals at all times. No ownership, equity, or right of purchase is transferred to the Renter at any point during or after the rental period.
1.2. The Renter acknowledges they are hiring the appliance(s) on a temporary basis and must return them in the condition outlined in this Agreement upon termination.
2.1. The rental has a minimum term as specified in the Renter's order confirmation at the time of sign-up (the "Minimum Term"), which commences on the date installation of the appliance(s) is complete. The Minimum Term is displayed to and accepted by the Renter prior to payment and forms part of this Agreement. After the Minimum Term, the rental continues on a rolling basis until terminated by either party in accordance with Clause 3.
2.2. The first four (4) weeks of rental payments are due upfront at the time of sign-up. This amount is non-refundable once the appliance has been delivered.
2.3. After the initial four-week period, recurring payments will be automatically charged to the Renter's nominated payment method at the frequency selected (weekly, fortnightly, or monthly).
2.4. The Renter may not cancel the rental during the Minimum Term. Cancellation requests will only take effect after the Minimum Term has been fulfilled.
2.5. All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
2.6. Payment processing fees: If the Renter selects weekly or fortnightly billing, a card processing surcharge (currently 1.7% + $0.30 per transaction) will be added to each recurring payment. This surcharge covers third-party payment processing costs and will be clearly displayed before payment is confirmed. The initial four-week upfront payment and monthly billing frequency do not attract a processing surcharge — these fees are absorbed by Brisbane Appliance Rentals. The surcharge rate may be adjusted from time to time in line with changes to payment processor fees, with fourteen (14) days' notice to the Renter.
2.7. If a scheduled payment fails, we will attempt to re-process the payment. If payment remains outstanding for more than seven (7) days, we reserve the right to:
3.1. The Renter may cancel this Agreement by providing a minimum of two (2) weeks' written notice (14 calendar days) via email or SMS to Brisbane Appliance Rentals.
3.2. The cancellation notice period begins on the date the written notice is sent by the Renter via email or SMS.
3.3. Rental payments remain due during the notice period. No partial refunds will be issued for unused days within a billing cycle (one week).
3.4. Brisbane Appliance Rentals may terminate this Agreement immediately if the Renter:
4.1. We will deliver and install the appliance(s) at the address provided during sign-up, within the greater Brisbane area.
4.2. The Renter must ensure safe and clear access to the delivery location. Any additional costs arising from difficult access, stairs, or special requirements may be charged to the Renter.
4.3. Upon termination, the Renter must make the appliance(s) available for collection at the delivery address within seven (7) days. Failure to do so may result in additional charges and may be treated as theft under Queensland law.
4.4. Cash Payment — Unable to Deliver Fee: Where the Renter has selected cash payment for the initial rental period or full cash payment, the Renter must be available to receive delivery at the agreed upon date and time. If the Renter is not available for delivery on the agreed date, or fails to provide reasonable access to the delivery location, an unable-to-deliver fee of $50.00 will be charged to the Renter's saved card on file. This fee covers the cost of time spent travelling to the delivery location and loading/unloading furniture. A new delivery date will then be arranged at the Company's earliest convenience.
4.5. Full Cash Payment — Card on File: Where the Renter has selected full cash payment, the Renter's card details are held on file solely for the purpose of charging fees related to damage, theft, unreturned appliances, the unable-to-deliver fee described in clause 4.4, or any other breach of these Terms. The card will not be charged for regular rental payments, which are to be made in cash as agreed.
4.6. Identity Verification: For all cash payment arrangements (including partial and full cash payment), the Renter must present a valid government-issued photo identification (e.g. driver's licence, passport, or proof of age card) at the time of delivery. The Company reserves the right to photograph or record the identification details for verification purposes. If the Renter is unable to provide valid identification at the time of delivery, the Company may refuse to complete the delivery and the unable-to-deliver fee described in clause 4.4 will apply.
5.1. The Renter agrees to:
5.2. Normal wear and tear from ordinary domestic use is accepted and will not be charged to the Renter.
5.3. If the appliance(s) are returned in a poor, unclean, or unhygienic condition (including but not limited to excessive dirt, grime, food residue, mould, or odour), a cleaning fee of $50.00 per appliance will be charged to the payment method on file. Renters are encouraged to wipe down and clean appliance(s) before collection to avoid this charge.
6.1. The Renter is responsible for the appliance(s) from the date of delivery until the date of collection by Brisbane Appliance Rentals.
6.2. If the appliance(s) are returned with damage beyond normal wear and tear resulting from negligence, misuse, abuse, or intentional damage, the Renter will be liable for repair or replacement costs proportionate to the extent of the damage, up to the full replacement cost of the appliance. The amount will be determined by Brisbane Appliance Rentals at its reasonable discretion and charged to the payment method on file.
6.3. Examples of damage beyond normal wear and tear include, but are not limited to:
6.4. If the appliance(s) are stolen, lost, or not made available for collection, the Renter will be charged the full replacement cost of the appliance to the payment method on file. Brisbane Appliance Rentals reserves the right to report the matter to Queensland Police and pursue recovery through legal channels.
6.5. The Renter authorises Brisbane Appliance Rentals to charge the payment method on file for any amounts owing under Clauses 6.2 and 6.4 without further notice.
6.6. The estimated market value of each appliance is documented on the Delivery Acceptance Form at the time of delivery. This value represents the current fair market replacement cost of the appliance based on its age, brand, model, and condition, and will be used as the basis for any damage or theft claims under Clauses 6.2 and 6.4. By signing the Delivery Acceptance Form, the Renter acknowledges and agrees to the stated estimated market value.
7.1. Brisbane Appliance Rentals is responsible for repairs and maintenance required due to normal wear and tear or manufacturing defects, at no cost to the Renter.
7.2. The Renter must not arrange their own repairs or engage third-party technicians. Unauthorised repairs will void any maintenance obligations by us and the Renter will be liable for any resulting damage.
7.3. We will make reasonable efforts to repair or replace a faulty appliance within a reasonable timeframe. If repairs cannot be completed within five (5) business days, a temporary replacement may be offered at our discretion.
8.1. Brisbane Appliance Rentals reserves the right to inspect the appliance(s) at reasonable times upon providing 48 hours' notice to the Renter.
8.2. The Renter must provide reasonable access for inspection purposes.
9.1. We collect personal information (name, email, address, payment details) solely for the purpose of administering this rental agreement and processing payments.
9.2. Payment information is processed securely through Stripe and is not stored on our servers. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
9.3. We will not share your personal information with third parties except as required by law or for the purpose of debt recovery.
10.1. To the maximum extent permitted by law, Brisbane Appliance Rentals' total liability under this Agreement is limited to the total rental payments received from the Renter in the three (3) months preceding the claim.
10.2. We are not liable for any indirect, consequential, or incidental loss or damage, including but not limited to loss of income, spoiled food, water damage to property, or any loss arising from appliance malfunction.
10.3. Nothing in this Agreement excludes or limits consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
11.1. If a dispute arises, the parties agree to first attempt resolution in good faith through direct negotiation.
11.2. If the dispute cannot be resolved within fourteen (14) days, either party may refer the matter to mediation through the Queensland Civil and Administrative Tribunal (QCAT) or an agreed mediation provider.
11.3. Nothing in this clause prevents either party from seeking urgent injunctive relief.
12.1. This Agreement constitutes the entire agreement between the parties and supersedes any prior discussions, representations, or agreements.
12.2. This Agreement is governed by the laws of Queensland, Australia, and both parties submit to the exclusive jurisdiction of the courts of Queensland.
12.3. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
12.4. Brisbane Appliance Rentals may amend these terms by providing fourteen (14) days' written notice to the Renter. Continued use of the appliance(s) after the notice period constitutes acceptance of the amended terms.
12.5. The Renter may not assign or transfer this Agreement without prior written consent from Brisbane Appliance Rentals.
By ticking the "I agree" checkbox and completing payment, the Renter confirms that they have read, understood, and agree to be bound by these Terms & Conditions. This electronic acceptance constitutes a legally binding agreement under the Electronic Transactions (Queensland) Act 2001.