Privacy Policy

Effective Date: 20 March 2026 | ABN 29 667 090 888

Brisbane Appliance Rentals ABN 29 667 090 888 ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland legislation including the Information Privacy Act 2009 (Qld).

By using our website, services, or providing your personal information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Identity information: full name
Contact information: email address, phone number, delivery address (street address, suburb, postcode)
Payment information: credit/debit card details (processed securely through Stripe — we do not store card numbers on our servers)
Rental information: appliance type, rental frequency, selected options (size, condition, etc.)
Communication records: messages sent via our contact form, emails, or SMS correspondence
Technical information: IP address, browser type, and device information collected automatically when you visit our website

2. How We Collect Information

We collect personal information:

Directly from you — when you complete our rental sign-up form, contact form, or communicate with us via email, SMS, or phone;
From our payment processor — Stripe Payments Australia Pty Ltd processes your payment and provides us with transaction confirmation details (but not your full card number);
Automatically — through cookies and standard web server logs when you visit our website.

We will not collect personal information unless it is reasonably necessary for our business functions, in accordance with APP 3.

3. Purpose of Collection

We collect and use your personal information for the following purposes:

To process and manage your appliance rental agreement;
To process payments and set up recurring billing;
To deliver, install, maintain, and collect rental appliances;
To communicate with you regarding your rental, including delivery scheduling, payment reminders, and maintenance;
To respond to enquiries submitted through our contact form;
To comply with our legal obligations, including consumer protection and tax laws;
To recover debts owed under a rental agreement;
To improve our services and website.

4. Disclosure of Personal Information

We may disclose your personal information to:

Stripe Payments Australia Pty Ltd — for payment processing. Stripe's privacy policy is available at stripe.com/au/privacy;
Delivery and installation personnel — your name, address, and phone number for the purpose of delivering and installing appliances;
Debt collection agencies — if you have outstanding amounts owing under your rental agreement;
Law enforcement or regulatory bodies — where required by law, court order, or to protect our legal rights;
Professional advisors — such as accountants or legal advisors, where necessary for business operations.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Overseas Disclosure

Your payment information is processed by Stripe, which may store and process data on servers located outside Australia (including the United States). By using our services, you consent to this transfer in accordance with APP 8. Stripe complies with applicable data protection laws and maintains industry-standard security measures (PCI DSS Level 1).

Other than through Stripe, we do not transfer personal information overseas.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure, in accordance with APP 11. These measures include:

All data transmitted between your browser and our website is encrypted using TLS/SSL (HTTPS);
Payment card details are handled exclusively by Stripe and are never stored on our servers;
Access to personal information is restricted to authorised personnel only;
Our website is hosted on secure, professionally managed infrastructure (Render);
Administrative access to our systems is password-protected.

7. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience. These cookies may include:

Essential cookies: required for the website to function correctly (e.g., session management);
Payment cookies: set by Stripe for secure payment processing and fraud prevention.

We do not currently use third-party analytics or advertising cookies. You can control cookie settings through your browser preferences.

8. Access and Correction

Under APPs 12 and 13, you have the right to:

Access the personal information we hold about you; and
Request correction of any information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access to or correction of your personal information, please contact us using the details in Section 12 below. We will respond to your request within thirty (30) days as required by the Privacy Act. There is no charge for making a request, though we may charge a reasonable fee for providing access if the request requires substantial effort.

9. Retention and Deletion

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

Rental and payment records are retained for a minimum of five (5) years after the end of your rental agreement, in accordance with Australian tax law requirements;
Contact form messages are retained for twelve (12) months unless they relate to an active rental;
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

10. Direct Marketing

We do not use your personal information for direct marketing purposes without your consent. We will not send you promotional emails or SMS messages unless you have expressly opted in to receive them.

11. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint by contacting us using the details below. We will:

Acknowledge your complaint within seven (7) business days;
Investigate and respond within thirty (30) days;
Take appropriate steps to resolve the issue.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

You may also contact the Office of the Information Commissioner Queensland (OIC Qld):

Website: www.oic.qld.gov.au
Phone: (07) 3234 7373

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint, please contact us:

Business: Brisbane Appliance Rentals
ABN: 29 667 090 888
Email: brisbaneappliancerental@gmail.com
Website: brisbaneappliancerental.com.au

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with a revised effective date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.